Field notes
Notes from the dispatch desk
Eight articles on what belongs on the ticket before a crew is named.
Which room has no signal is written down first
The ticket starts with which room has no signal.
Next: where the modem sits
Where the modem sits changes what the crew brings.
Wired backhaul versus wireless only
Wired backhaul versus wireless only is not a routine note.
How many devices
How many devices decides the load.
One local tech for the callback, address after they claim it
One company is offered the request.
Yield names the room
An access point is not promised until the dead room is known.
The modem
The hours follow the distance from the modem.
One tech, then they call back
The window is offered to the nearest paid network company in range. The caller hears that company will call back. The street address shows after the claim.